Copyright 2019 - Clinical Commissioning Groups Association

What do you want technology to do for you? - Content Guru

You want it to connect clinicians to all of the best available information on a patient. You want it to ensure that this information is presented in a clear, intuitive manner that enables clinicians to focus on the things that matter, like delivering excellent patient care. You want it to help your clinicians deliver the best possible clinical outcomes. You want it to assist your caregivers, not replace them.

New technology offers the potential for a reduction in clinician-patient contact, but can this relationship ever be replaced by an algorithm, interface or app?

Most studies agree that the relationship clinicians have with patients is important to delivering the best possible care. Accordingly, it's technology that informs and augments the patient-clinician relationship, not technology that replaces it, that will deliver on the promise of better healthcare.


So how can technology lead to better consultations, not the fruitless replacement of them? It can be as simple as using transcription technology to record a full account of why the appointment is being booked. Speech-to-text technology has advanced a long way since the first wave of speech-recognition technologies went live decades ago, and now allows phone conversations to be recorded. Once these conversations are saved as text, searchable and auditable records can be kept across all channels of patient communication, including email, letters, and over-the-phone communications.

Alternatively, patient questionnaires can be sent to patients before their appointments. These can be as complex as digitally-rendered decision trees that replicate NHS Choices algorithms, or as simple as a PHQ9 form. The use of multi-channel technology can allow providers to deliver these services through the communications channel that suits the patient's need. Visually impaired patients can consult an over-the-phone 'form' using pre-recorded questions and button prompts to deliver the questions needed, while users on-the-go can access forms via mobile interfaces, email or apps.

In order to feel the effects of these benefits, however, it is necessary to integrate the vast number of clinical databases and patient information systems. Without an integrated care environment, in which clinicians have access to the right information, at the right time, the NHS will not be able to maximise patient outcomes and clinical efficiency.

That's where we come in

For NHS 111 London, storm® has integrated with eleven core providers (with a further three in development), allowing all incoming information to be immediately accessed in one secure, centralised digital location. This was rapidly deployed, with the first instance of the deployment going live within 2 months, and has led to a number of measurable improvements in clinical outcomes: callers over 85 with a Special Patient Notice (SPN) are now five times more likely to have their call closed by 111, and the service has achieved a 50% reduction in ambulance callouts. This allows NHS 111 London to provide a more cost- and time-effective service without damaging patient outcomes.

Connecting clinicians to the information they need

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